Small Print

Delivery

  • Our aim is to deliver  your order to you within 4 weeks.
  • Your order will be delivered by Royal Mail, an email will be sent to you once your order has been dispatched
  • All postage fees are £1.50 
  • Delivery charges will vary outside of the UK, please contact us for more details

Returns

  • We hope you will be happy with your KnittyKnotts order, but should you wish to return any items (other than personalised/made to order items) please contact us within 7 working days & return your item in the same condition you received it in
  • Full refunds will be paid once we receive your returns
  • Items returned a will be at your cost, unless an error was made on our part
  • Orders that have been specially commissioned or personalised unfortunately are non refundable unless faulty, so please check all spelling and personalised details
  • Should your order be lost in transit, damaged in transit we will re mark your item and re sent at our cost. We do not issue refunds shluld you not like the item or if it lost/damaged in transit

Terms and Conditions

  • KnittyKnotts handmade items may vary from our images slightly, i.e.; colours/fabrics used, as they are all hand stiched so no 2 are the same
  • All products shown on our site (excluding KnittyKnotts handmade items) are subject to availability. We will inform you by e-mail as soon as possible if the product/item you have ordered is not available
  • As a consumer you have a legal right to cancel your order within 7 working days
  • Handmade items  have a 4 weeek dispatched time as our items are handmade made to order, we will contact you to inform you of this
  • Any personal information provided by yourself to us including your name and address, telephone number and email address will not be sold/released to any 3rd parties outside of KnittyKnotts.
  • We do not collect or record any details you provide us when ordering via our website 
  • All orders are processed via our website host Create
  • All payment processes are made via Paypal.
  • We don’t store any payment details, we leave that to our trusted partners PayPal
  • All payments are processed by PayPal where you can used a credit or debit card or via your PayPal account